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تفاوت بین استاندارد مدیریت
کیفیت نوع A و استاندارد مدیریت
کیفیت نوع B چیست؟
استاندارد مدیریت کیفیت
نوع A شامل الزاماتی است که یک سازمان میتواند ادعای انطباق
با آنها را داشته باشد، در حالی که استاندارد مدیریت کیفیت
نوع B این الزامات را ندارد.
در نتیجه، فقط باید توصیهها
(راهنماها) یا اطلاعات پشتیبانی را در استاندارد مدیریت
کیفیت نوع B یافت. برخی از استانداردها میتوانند
ترکیبی از الزامات و دستورالعملها را داشته باشند: از آنجایی
که حاوی الزامات هستند، به عنوان استاندارد مدیریت کیفیت
نوع A در نظر گرفته میشوند. معمولاً، استاندارد مدیریت
کیفیت نوع B (به عنوان مثال ISO 50004) راهنماییهایی
در مورد کاربرد استاندارد مدیریت کیفیت نوع A (به عنوان مثال ISO
50001) ارائه میدهد.
با این حال، برخی از استاندارد مدیریت کیفیت نوع
B مستقل هستند (به عنوان مثال ISO
37002).
برای ادعای انطباق با یک
استاندارد، یک سازمان به شواهدی نیاز دارد که نشان دهد الزامات را
برآورده میکند. چنین جمعآوری شواهدی معمولاً با انجام ممیزی
انجام میشود. سه نوع ممیزی وجود دارد: شخص اول، شخص دوم و شخص ثالث.
ممیزیهای شخص اول، ممیزیهای داخلی هستند.
ممیزیهای شخص دوم و سوم، ممیزیهای خارجی
هستند. ممیزی شخص سوم میتواند منجر به صدور گواهینامه شود.
در مورد صدور گواهینامه: صدور گواهینامه فقط میتواند در برابر سندی
انجام شود که حاوی الزامات باشد. بنابراین، MSS نوع B نمیتواند در برابر آن گواهینامه بگیرد.
ساختار هماهنگ – HS
Harmonized Structure
استانداردهایی که در اینجا
به عنوان HS فهرست شدهاند، ساختار یکسانی دارند و شامل
بسیاری از اصطلاحات و تعاریف یکسان هستند. این امر به
ویژه برای سازمانهایی مفید است که تصمیم میگیرند
یک سیستم مدیریت واحد (که گاهی اوقات "یکپارچه"
نامیده میشود) را اجرا کنند که میتواند الزامات دو یا چند
استاندارد سیستم مدیریت را به طور همزمان برآورده کند.
ISO یک گروه هماهنگی فنی مشترک در مورد
MSS دارد که از متخصصان کمیتههایی هستند
که MSS دارند. یک وبسایت اختصاصی برای
بهروزرسانی کاربران و کمیتههای کاری در JTCG وجود دارد.
|
Standard and/or project |
Type |
HS |
|
Quality management systems — Guidance for the application
of ISO 19443:2018 |
B |
HS |
|
Healthcare organization management — Management systems
for quality in healthcare organizations — Requirements |
A |
HS |
|
Quality management systems — Requirements |
A |
HS |
|
Quality management systems — Requirements |
A |
HS |
|
Quality management systems — Guidelines for the
application of ISO 9001:2015 |
B |
HS |
|
Quality management systems — Guidelines for the
application of ISO 9001 |
B |
|
|
Quality management — Quality of an organization — Guidance
to achieve sustained success |
B |
|
|
Quality management — Customer satisfaction — Guidelines
for monitoring and measuring |
B |
|
|
Quality management — Guidelines for quality management in
projects |
B |
|
|
Measurement management systems — Requirements for
measurement processes and measuring equipment |
A |
|
|
Quality management – Requirements for measurement
management systems |
A |
HS |
|
Consumer product safety — Guidelines for suppliers |
B |
|
|
Consumer product recall — Guidelines for suppliers |
B |
|
|
Medical devices — Quality management systems —
Requirements for regulatory purposes |
A |
|
|
Environmental management systems — Requirements with
guidance for use |
A |
HS |
|
Environmental management systems — Requirements with
guidance for use — Amendment 2 |
A |
HS |
|
Environmental management systems — Guidelines for using
ISO 14001 to address environmental aspects and conditions within an
environmental topic area — Part 1: General |
B |
|
|
Environmental management systems — Guidelines for using
ISO 14001 to address environmental aspects and conditions within an
environmental topic area — Part 2: Water |
B |
|
|
Environmental management systems — General guidelines on
implementation |
B |
HS |
|
Environmental management systems — Guidelines for a
flexible approach to phased implementation |
B |
|
|
Environmental management systems — Guidelines for
incorporating ecodesign |
B |
|
|
Environmental management systems — Guidelines for
incorporating material circulation in design and development |
B |
HS |
|
Graphic technology — Management of security printing
processes |
A |
HS |
|
Primary packaging materials for medicinal products —
Particular requirements for the application of ISO 9001:2015, with reference
to good manufacturing practice (GMP) |
A |
HS |
|
Indoor air — Part 40: Indoor air quality management system |
A |
HS |
|
Transport packages for dangerous goods — Dangerous goods packagings, intermediate bulk containers (IBCs) and large
packagings — Guidelines for the application of ISO
9001 |
B |
|
|
Quality management systems — Guidelines for the
application of ISO 9001 in local government |
B |
HS |
|
Management system for private security operations —
Requirements with guidance for use |
A |
HS |
|
Geographic information — Quality assurance of data supply |
B |
|
|
Geographic information — Quality assurance of data supply |
B |
|
|
Quality management systems — Specific requirements for the
application of ISO 9001:2015 by organizations in the supply chain of the
nuclear energy sector supplying products and services important to nuclear
safety (ITNS) |
A |
HS |
|
Quality management systems — Specific requirements for the
application of ISO 9001:2015 by organizations in the supply chain of the
nuclear energy sector supplying products and services important to nuclear
safety (ITNS) |
A |
|
|
Information technology — IT asset management — Part 1: IT
asset management systems — Requirements |
A |
HS |
|
Information technology — Service management — Part 1:
Service management system requirements |
A |
HS |
|
Information technology — Service management — Part 2:
Guidance on the application of service management systems |
B |
HS |
|
ISO/IEC 20000-2:2019/Amd 1:2020 Information technology — Service management — Part 2:
Guidance on the application of service management systems — Amendment 1 |
B |
|
|
Information technology — Service management — Part 5:
Implementation guidance for ISO/IEC 20000-1 |
B |
|
|
Information technology — Service management — Part 16:
Guidance on sustainability within a service management system based on
ISO/IEC 20000-1 |
B |
|
|
Food loss and waste management system — Requirements for
the minimization of food loss and waste across the food value chain |
A |
HS |
|
Event sustainability management systems — Requirements
with guidance for use |
A |
HS |
|
Educational organizations — Management systems for
educational organizations — Requirements with guidance for use |
A |
HS |
|
Educational organizations — Management systems for
educational organizations — Requirements with guidance for use |
A |
HS |
|
Adventure tourism — Safety management systems —
Requirements |
A |
HS |
|
Tourism and related services — Sustainability management
system for accommodation establishments — Requirements |
A |
HS |
|
Food safety management systems — Requirements for any
organization in the food chain |
A |
HS |
|
Food safety management systems — Requirements for any organization
in the food chain |
A |
HS |
|
Quality management systems — Guidelines for the
application of ISO 9001:2008 to crop production |
B |
|
|
Railway applications — Railway quality management system —
ISO 9001:2015 and specific requirements for application in the railway sector |
A |
HS |
|
Security and resilience — Business continuity management
systems — Requirements |
A |
HS |
|
Security and resilience — Business continuity management
systems — Guidance on the use of ISO 22301 |
B |
HS |
|
Activities relating to drinking water and wastewater
services — Crisis management of water utilities |
B |
HS |
|
Information security, cybersecurity and privacy protection
— Information security management systems — Requirements |
A |
HS |
|
Information technology — Security techniques — Information
security management systems — Guidance |
B |
HS |
|
Information technology — Security techniques — Information
security management systems — Guidance |
B |
|
|
Information technology — Security techniques — Information
security management for inter-sector and inter-organizational communications |
B |
HS |
|
Information security, cybersecurity and privacy protection
— Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC
20000-1 |
B |
|
|
Information security, cybersecurity and privacy protection
— Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC
20000-1 — Amendment 1 |
B |
|
|
Information security, cybersecurity and privacy protection
— Governance of information security |
B |
|
|
Information security, cybersecurity and privacy protection
— Application of ISO 31000 for assessment of identity-related risk |
B |
|
|
Security techniques — Extension to ISO/IEC 27001 and
ISO/IEC 27002 for privacy information management — Requirements and
guidelines |
A |
|
|
Information security, cybersecurity and privacy protection
— Privacy information management systems — Requirements and guidance |
A |
|
|
Security and resilience — Security management systems —
Requirements |
A |
HS |
|
Security management systems for the supply chain — Best
practices for implementing supply chain security, assessments and plans —
Requirements and guidance |
A |
|
|
Security management systems for the supply chain —
Guidelines for the implementation of ISO 28000 — Part 1: General principles |
B |
|
|
Security management systems for the supply chain —
Guidelines for the implementation of ISO 28000 — Part 2: Guidelines for
adopting ISO 28000 for use in medium and small seaport operations |
B |
|
|
Security management systems for the supply chain —
Guidelines for the implementation of ISO 28000 — Part 3: Additional specific
guidance for adopting ISO 28000 for use by medium and small businesses (other
than marine ports) |
B |
|
|
Security management systems for the supply chain —
Guidelines for the implementation of ISO 28000 — Part 4: Additional specific
guidance on implementing ISO 28000 if compliance with ISO 28001 is a
management objective |
B |
|
|
Security management systems for the supply chain —
Guidelines for the implementation of ISO 28000 — Part 1: General principles —
Technical Corrigendum 1 |
B |
|
|
Ships and marine technology — Guidelines for Private Maritime
Security Companies (PMSC) providing privately contracted armed security
personnel (PCASP) on board ships (and pro forma contract) — Part 1: General |
B |
|
|
Security and resilience — Security management systems —
Guidelines for the application and implementation of ISO 28000 in the supply
chain |
B |
|
|
Inland navigation and commercial shipping – Safety and
sustainability management systems – Requirements and guidance for use |
A |
HS |
|
Petroleum, petrochemical and natural gas industries —
Sector-specific quality management systems — Requirements for product and
service supply organizations |
A |
HS |
|
Ships and marine technology — Ship recycling management
systems — Specifications for management systems for safe and environmentally
sound ship recycling facilities |
A |
|
|
Ships and marine technology — Ship recycling management
systems — Guidelines for the implementation of ISO 30000 |
B |
|
|
Human resources management systems — Requirements |
A |
|
|
Information and documentation — Management systems for
records — Requirements |
A |
HS |
|
Information and documentation — Management systems for
records — Requirements |
A |
|
|
Information and documentation — Management systems for
records — Guidelines for implementation |
B |
HS |
|
Information and documentation — Management systems for
records — Guidelines for implementation — Amendment 1: Non conformities,
corrective actions and climate change requirements |
B |
|
|
Knowledge management systems — Requirements |
A |
HS |
|
Knowledge management systems — Requirements — Amendment 1 |
A |
|
|
Knowledge management systems — Requirements |
A |
|
|
Robotics — Application services provided by service robots
— Safety management systems requirements |
A |
HS |
|
Sustainable and traceable cocoa — Part 1: Requirements for
cocoa sustainability management systems |
A |
HS |
|
Animal welfare management — General requirements and
guidance for organizations in the food supply chain |
A |
|
|
Biorisk management for laboratories and other related organisations |
A |
HS |
|
Anti-bribery management systems — Requirements with
guidance for use |
A |
HS |
|
Whistleblowing management systems — Guidelines |
B |
HS |
|
Fraud control management systems — Guidance for
organizations managing the risk of fraud |
B |
|
|
Sustainable development in communities — Management system
for sustainable development — Requirements with guidance for use |
A |
HS |
|
Management systems to prevent and combat violence against
women in organizations — Requirements with guidance for use |
A |
|
|
Compliance management systems — Requirements with guidance
for use |
A |
HS |
|
Diversity management systems — Requirements with guidance
for use |
A |
|
|
Road traffic safety (RTS) management systems —
Requirements with guidance for use |
A |
HS |
|
Facility management — Management systems — Requirements
with guidance for use |
A |
HS |
|
Facility management — Management systems — Requirements
with guidance for use |
A |
HS |
|
Facility management — Influencing organizational behaviours for improved facility outcomes |
B |
|
|
Information technology — Artificial intelligence —
Management system |
A |
HS |
|
Collaborative business relationship management systems —
Requirements and framework |
A |
HS |
|
Collaborative business relationship management systems —
Requirements and framework |
A |
HS |
|
Collaborative business relationship management systems —
Guidelines on the implementation of ISO 44001 |
B |
HS |
|
Occupational health and safety management systems —
Requirements with guidance for use |
A |
HS |
|
Occupational health and safety management systems —
Requirements with guidance for use — Amendment 1: Climate action changes |
A |
|
|
Occupational health and safety management systems —
Requirements with guidance for use |
A |
|
|
Occupational health and safety management systems —
General guidelines for the implementation of ISO 45001:2018 |
B |
HS |
|
Occupational health and safety management — Guidelines on
performance evaluation |
B |
|
|
Occupational health and safety management — Guidelines for
organizations on preventing, controlling and managing infectious diseases |
B |
|
|
Water efficiency management systems — Requirements with
guidance for use |
A |
HS |
|
Energy management systems — Requirements with guidance for
use |
A |
HS |
|
Energy management systems — Guidance for the
implementation, maintenance and improvement of an ISO 50001 energy management
system |
B |
|
|
Energy management systems — Guidelines for a phased
implementation |
B |
|
|
Energy management systems — Guidance for implementing a
common energy management system in multiple organizations |
B |
|
|
Energy management and energy savings — Guidance for net
zero energy in operations using an ISO 50001 energy management system |
B |
|
|
Energy management systems ― Assessing energy
management using ISO 50001:2018 |
B |
|
|
Management Systems for UN Sustainable development goals –
Requirements |
A |
HS |
|
Quality management systems — Particular requirements for
the application of ISO 9001:2015 for electoral organizations at all levels of
government |
A |
HS |
|
Quality management systems — Guidelines for the application
of ISO 9001:2015 in police organizations |
B |
|
|
Asset management — Vocabulary, overview and principles |
B |
|
|
Asset management — Asset management system — Requirements |
A |
HS |
|
Asset management — Management systems — Guidelines for the
application of ISO 55001 |
B |
HS |
|
Asset management — Management systems — Guidelines for the
application of ISO 55001 |
B |
|
|
Asset management — Guidance on the alignment of financial
and non-financial functions in asset management |
B |
|
|
Asset management — Guidance for the development of public
policy to enable asset management |
B |
|
|
Asset management — Guidance on people involvement and
competence |
B |
|
|
Asset management — Guidance on the management of data
assets |
B |
|
|
Guidance for asset management decision making |
B |
|
|
Innovation management system — Requirements |
A |
HS |
|
Innovation management — Innovation management system —
Guidance |
B |
HS |
|
Innovation management — Innovation management system —
Guidance |
B |
|
|
Explosive atmospheres — Part 34: Application of quality
management systems for Ex Product manufacture |
A |
HS |
|
Explosive atmospheres — Part 34: Application of quality
management systems for Ex Product manufacture |
A |
|
|
Software engineering — Guidelines for the application of
ISO 9001:2015 to computer software |
B |
HS |
منبع : https://www.iso.org/management-system-standards-list.html